FAQ

When will my order ship?

    • We’re a small but mighty team and are able to ship one to two times per week - you can typically expect your order to be processed within 1-4 business days. Please note that certain pieces are made to order or may be out of stock and can result in extended delivery time. We will make every effort to communicate with you as soon as possible regarding any potential shipping delays due to staffing shortages or other issues.

      For more information, please refer to our Shipping & Returns page. If you have any special requests or delivery deadlines, please contact us at customerservice@bingbangnyc.com and we will do our very best to accommodate!

How do I figure out my ring size?
  • We've come up with a few handy charts which will help you find the right ring size below. If you'd like to use our interactive, true to size ring measurer, you can download and print it at this link. Be sure to print the guide at the "actual" size setting!
  • Most of our rings come in sizes 4 (midi / pinky / knuckle), 6, 7 or 8.


     

 



Help, I lost one of my earrings! Can I buy just one instead of a pair?

 

I bought something online as a gift and shipped it directly to them. Will they see the pricing? How is it packaged?

  • All packages arrive wrapped and ready for gifting! A packing slip is included in each package, but does not display any pricing information. Please note: items purchased from our 'SALE' section do NOT come in gift boxes, but these are available as an add-on at checkout if you tick the "IS THIS A GIFT?" box.

I bought something online as a gift and shipped it directly to them. Will they see the pricing? How is it packaged?

We provide a six-month warranty on all of our jewelry from the date of order placement. This warranty does not cover normal wear and tear occurring from normal use. Whether your item falls under our policy will be assessed on a case by case basis by our customer support team. It is your responsibility to ship and insure your jewelry; Bing Bang NYC will return your piece once replaced or repaired. Do not ship goods without confirming our address by emailing customerservice@bingbangnyc.com